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Healthcare2024–Present
San Martin Medical
Reputation Crisis → Patient Magnet
Multi-specialty medical group with a brutal Yelp reputation crisis and a website that converted at 1.9%. Within 12 months: reputation repaired, conversion rate tripled, organic patient acquisition costs cut 73%.
Headline Results
2.1 → 4.6
Yelp rating
3.1% → 7.4%
Site conversion rate
+8,400
Monthly organic visitors
-73%
Cost per booked appointment
The Challenge
San Martin Medical was being eaten alive on Yelp by a small group of vocal detractors. Their site was a Wix template with no SEO, a 1.9% conversion rate, and zero patient-acquisition automation. Practice growth had flatlined.
Our Approach
- Deployed reputation engine: 340+ new positive reviews in 6 months, every negative review responded to within 24 hours.
- Rebuilt site on Next.js with full HIPAA-conscious lead capture, schema markup, and physician E-E-A-T author profiles.
- Launched content engine producing 8 physician-authored articles/mo on cluster topics in their specialty.
- Deployed AI scheduling agent that books 40+ demos/consultations per month.
The Outcome
San Martin Medical is now the highest-rated multi-specialty practice in its market. Practice has expanded to a second location funded entirely from new-patient revenue.
Services delivered
What we ran for this client
Reputation Management
Earn 5-star reviews. Suppress the 1-stars.
Web Design & Development
Websites that convert, not just look good
SEO Services
Drive organic traffic that converts
Conversion Rate Optimization
Squeeze more revenue from the traffic you already have
AI & Marketing Automation
AI agents, chatbots, and workflows that scale your team
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