Customer experience is the heart of marketing for every industry. Embraced a customer-centric philosophy to see more conversions and positive digital transformations.
Recently Ford has been showing initiative in this area, by creating the products they believe that align with their customers own aspirations. Specifically by focusing on sustainability, the shift they announced earlier this month, will include greater focus on the introduction of smart vehicles and services. They even joined forces with Lyft, to utilize their vehicles in the testing of a future self-driving fleet. This pursuit focuses heavily on issues such as software design, customer experience and user interfaces.
How to stay ahead of the curve?
Really know your customer
Take advantage of customer data which can give you valuable insights into what your customers are looking for and what can be improved. Successful brands are focusing on what’s next.
Never stop improving
As marketers we know that optimizing anything we do involves many little changes over time until it’s perfect.
Embrace your reviews, good and bad
Take action on your feedback, complaints are opportunities to improve. Never shy away from a negative review or an unhappy customer, they could provide your most valuable insight yet.
Let our customer experience team handle review management for you with our innovative system, customers are contacted immediately, so you have one less thing to worry about.